Dealing with intimidating customers
Some people are not the right fit for the company, no matter how much you try.
At the same time it doesn’t mean that all these confrontations will solve every problem.While sometimes deep inside I would rather just speak up the truth as it is. It was one of the most difficult conversations I’d ever had.I’ve eventually learned that even the most intimidating person struggles with themselves. When you sense a certain intimidating aura, all your senses act differently.Key points: the importance of following the protocols of the company and provide examples of his poor work behaviour effecting targets.In addition: talk with your employee/colleague about how others behave differently and how the behaviour of other team members is well appreciated.
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I have had the most successful conflict handling conversations when my opinions were backed up by my upper manager.